Delivery, Return and Shipping

The processing time for your oil painting depends on the quality you chose.

Normal Quality Paintings: 2-3 weeks

Museum Quality Paintings: 4-5 weeks

We ship worldwide using Fedex and DHL. We may use other reputable shipping companies at our discretion.

Shipping typically takes 1 week, but delays can occur due to unforeseen circumstances such as custom inspections, political conflicts, issues from the shipping companies..

Shipping costs are offered if you choose our shipping solution Rolled.

Shipping costs are calculated based on the size and weight of the painting and the destination if you choose the shipping solutions Gallery wrapped or Framed.

You can see the estimated shipping cost before checkout.

After the painting is completed, we will send you a photo for your approval.

You will have the opportunity to provide feedback and request any necessary revisions.

We will only ship the painting until you have approved it.

Once your order is shipped, you will receive a tracking number via email.

You can track your shipment online using the tracking number provided.

You are responsible for any import duties or customs fees that may be incurred.

We guarantee that your painting will arrive safely and in good condition.

If your painting is damaged in transit, please contact us immediately so we can arrange for a replacement.

You may cancel your order at any time before your painting is shipped. We will issue a full refund.

If you are not satisfied with your painting after you receive it, you may return it for a full refund or exchange through our lifetime guarantee.

If you have any questions about our delivery and shipping terms, please contact us at artist@paintingondemand.art